IT Services Case Studies — Edmonton & Alberta Businesses We've Transformed

The client was running job costing in Excel, invoicing in QuickBooks, scheduling in a whiteboard, procurement through email, and HR in paper files. No single source of truth — project managers were manually reconciling data across 5 systems every week.

Unified Technology implemented Odoo ERP to consolidate all operations — project management, job costing, procurement, invoicing, payroll, and HR — into one integrated platform. We customized the field services module for Alberta's construction workflow and trained all 45 staff.

• Eliminated 5 disconnected tools — one platform for everything
• Project reporting time reduced from 6 hours to 45 minutes per week
• Invoice cycle cut from 14 days to 3 days

The firm was running Windows 7 workstations, no endpoint protection, and staff sharing passwords over email. A phishing attempt nearly succeeded — their IT provider flagged it days later. With confidential client data at risk, the partners needed a complete security overhaul before the Law Society audit.

Unified Technology conducted a full security audit, deployed EDR on all 22 workstations, implemented MFA across all systems, replaced end-of-life hardware, and delivered PIPEDA compliance documentation. Staff received phishing simulation training and a security awareness program.

• Passed Law Society IT security audit — first attempt
• Zero security incidents in 18 months post-deployment
• Staff phishing click rate dropped from 34% to 4%

The retailer was experiencing inventory shrinkage across 4 locations with no centralized security visibility. Existing cameras were analog, grainy, and not networked — footage was unusable for loss prevention and the owner had no remote monitoring capability.

Unified Technology designed and installed a unified IP camera system across all 4 locations with centralized cloud monitoring, keycard access control at stockrooms, motion-triggered alerts, and a mobile dashboard for remote viewing. All 4 locations were completed within 10 business days.

• Inventory shrinkage reduced by 62% in first quarter
• Remote monitoring active across all 4 locations from day 1
• Access control logs reduced unauthorized stockroom entries by 100%

The clinic was running patient records and billing software on a 9-year-old on-premise server that crashed twice in one year — taking the entire clinic offline for hours each time. Hardware replacement quotes came in at $28,000. The clinic also had zero disaster recovery plan.

Unified Technology migrated all clinic workloads to Microsoft Azure with Canadian data residency, deployed Microsoft 365 for staff collaboration, and implemented automated daily backups with a 4-hour recovery time objective. Migration completed over one weekend — zero clinic downtime.

• $28,000 server replacement cost eliminated
• 40% reduction in monthly IT spend vs. on-premise costs
• Zero unplanned downtime in 12 months post-migration

The firm was paying a break-fix IT shop $200–$400/hour for reactive support — averaging $3,800/month in irregular IT bills with no predictability. Staff experienced frequent network outages and workstation failures with response times of 4–6 hours, impacting field-to-office coordination.

Unified Technology replaced their break-fix arrangement with a flat-rate managed IT plan — 24/7 monitoring, unlimited remote helpdesk, proactive patch management, and quarterly onsite visits. We standardized the workstation environment and deployed network monitoring across all sites.

• IT spend reduced from $3,800/month variable to $1,900/month flat
• Downtime incidents reduced by 73% in first 6 months
• Average response time improved from 5 hours to 47 minutes

The organization was managing 400+ donors, grant applications, and volunteer scheduling across three separate spreadsheets and a legacy Access database from 2008. Annual reporting to funders took 3 weeks of manual data compilation — and donor follow-up was inconsistent, causing relationship gaps.

Unified Technology implemented Odoo CRM and non-profit management modules — centralizing donor records, automating thank-you email sequences, tracking grant deadlines, and generating funder reports automatically. Volunteer scheduling was integrated with automated shift reminder messages.

• Annual funder report time reduced from 3 weeks to 2 days
• Donor retention improved 28% through automated follow-up
• Volunteer no-show rate dropped 45% with automated reminders