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Edmonton's Proactive MSP

Managed IT Services
Edmonton Businesses
Rely On

Stop reacting to IT problems — prevent them. Unified Technology delivers fully managed IT services for Edmonton small and mid-size businesses, with 24/7 proactive monitoring, rapid helpdesk support, and enterprise-grade cybersecurity across Alberta.

24/7
Proactive monitoring & helpdesk
15+
Years of IT expertise in Alberta
<1hr
Average response on critical issues
98%
Client satisfaction rate
What Is Managed IT?

Your IT department — without the overhead

A managed IT services provider (MSP) handles all the technology that keeps your business running — servers, networks, security, cloud, and helpdesk — under a flat monthly fee. Instead of calling someone only when things break, your IT is actively monitored and maintained around the clock.

For Edmonton small businesses and growing enterprises across Alberta, partnering with an MSP like Unified Technology means fewer disruptions, predictable IT costs, and a strategic technology partner invested in your growth.

What's included in our managed IT plans:
  • 24/7 network & endpoint monitoring
  • Unlimited helpdesk & remote support
  • Patch management & software updates
  • Cybersecurity & antivirus management
  • Cloud backup & disaster recovery
  • vCIO strategic consulting
  • On-site support across Edmonton & area
Our Services

Complete Managed IT Services for Edmonton Businesses

Everything your business needs to stay secure, connected, and competitive — one monthly service.

Proactive IT Monitoring

We watch your entire IT environment 24/7 — catching issues before they cause downtime.

  • Server & workstation health monitoring
  • Network performance & uptime tracking
  • Automated alerts & rapid remediation
  • Monthly performance reporting

IT Helpdesk Support

Unlimited remote and on-site support included in every plan — picked up fast, every time.

  • Phone, email & chat support
  • Remote desktop assistance
  • On-site dispatch across Edmonton & Alberta
  • Priority escalation for critical issues

Cybersecurity Management

Layered security protecting endpoints, email, networks, and data from ransomware and phishing.

  • Endpoint detection & response (EDR)
  • Email security & anti-phishing
  • Multi-factor authentication (MFA)
  • Security awareness training

Cloud Services & Migration

Migration planning, ongoing administration, and cost optimisation for Microsoft 365 and Azure.

  • Microsoft 365 & Azure management
  • Cloud migration planning & execution
  • Backup & disaster recovery (BDR)
  • Cloud cost optimisation

Network & Infrastructure

Design, deploy, and manage your network — from firewall to Wi-Fi — always fast and secure.

  • Firewall setup & management
  • VPN & secure remote access
  • Wi-Fi design & deployment
  • Server & hardware lifecycle management

vCIO & IT Strategy

Strategic technology planning and budgeting guidance — without the executive salary.

  • Technology roadmap development
  • IT budget planning & procurement
  • Vendor management & negotiation
  • Compliance & risk assessments
Why Choose Us

Edmonton's MSP built for local business

Here's what makes Unified Technology the right partner for businesses that want more than just a ticket system.

  • 01

    Local presence, enterprise expertise

    We're Edmonton-based with on-site engineers ready to roll. Big-MSP capabilities with the responsiveness of a local team.

  • 02

    Flat-rate, predictable pricing

    No bill shock. Unlimited support in every plan — we're incentivized to keep things running, not to bill more hours.

  • 03

    Proactive, not reactive

    We fix 80% of issues before you notice them. Our 24/7 monitoring stack reduces downtime to near zero for most clients.

  • 04

    Security-first approach

    Baseline security hardening in every plan. Compliance support for PIPEDA, PCI DSS, and HIPAA-aligned controls available.

Our uptime promise

Real metrics from managed services clients across Alberta

Average network uptime99.9%
Mean response time (critical)<60 min
Issues resolved remotely87%
Client retention rate96%
Security incidents blocked / yr1,200+
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Industries We Serve

Managed IT tailored for every Alberta industry

From oil & gas to healthcare — we know the compliance, uptime, and security demands unique to your sector.

🏥

Healthcare

HIPAA-aligned IT & EMR support for Edmonton clinics

⚖️

Legal & Professional

Secure document management for law firms

🏗️

Construction

Field-to-office connectivity for Alberta contractors

🏪

Retail & Hospitality

POS integration & PCI compliance

🛢️

Energy & Resources

Secure OT/IT integration for Alberta energy

🎓

Education & Non-Profit

Cost-effective IT for tight budgets

🏦

Finance & Accounting

Encrypted data management & compliance

🏢

Small & Mid-Size Business

Enterprise IT at an Edmonton SMB price

Getting Started

How we onboard your Edmonton business

From first call to fully managed — most clients are up and running within two weeks.

1

Free IT Assessment

We audit your environment, document risks, and identify quick wins — at no cost.

2

Custom Plan Design

We build a managed IT plan matched to your industry, team size, and budget.

3

Smooth Onboarding

Our engineers deploy monitoring tools and document your environment with zero disruption.

4

Ongoing Management

24/7 monitoring, proactive maintenance, and a dedicated account manager from day one.

FAQ

Common questions about managed IT in Edmonton

Everything you need to know before choosing an MSP in Alberta.

QWhat does a managed IT services provider do?

A managed IT services provider (MSP) takes full responsibility for your company's IT infrastructure — monitoring, maintaining, securing, and supporting all your technology under a flat monthly fee. Instead of calling for help only when something breaks, an MSP proactively manages your systems to prevent problems.

QHow much do managed IT services cost in Edmonton?

Managed IT services in Edmonton typically range from $75–$150 per user per month depending on scope and industry. Unified Technology offers tiered plans designed for Edmonton small businesses with transparent flat-rate pricing and no hidden hourly charges.

QDo you provide on-site IT support in Edmonton?

Yes. While most issues (~87%) are resolved remotely, our engineers are Edmonton-based and can be on-site when needed. We cover Edmonton and surrounding areas including Sherwood Park, St. Albert, Leduc, and Spruce Grove.

QWhat's the difference between managed IT and break-fix support?

Break-fix IT means you only call for help when something goes wrong and pay by the hour. Managed IT is a proactive model where your provider monitors and maintains your systems continuously, preventing most issues before they impact your business.

QCan you support us if we already have an internal IT person?

Absolutely. Many Edmonton businesses use Unified Technology as a co-managed IT partner — we handle 24/7 monitoring, helpdesk overflow, security, and projects while your internal IT staff focuses on strategic priorities.

QIs cybersecurity included in managed IT services?

Yes. All Unified Technology managed IT plans include baseline cybersecurity — antivirus/EDR management, patch management, email security, and MFA rollout. Enhanced tiers with SIEM monitoring and compliance reporting are available for regulated industries.

Ready to Get Started?

Get a free IT assessment for your Edmonton business

See exactly where your IT risks are, what's slowing your team down, and how a managed IT plan from Unified Technology can fix it — no cost, no obligation.

Or call us directly: +1 (780) 222-7876